Products purchased through Trading by Design, which qualify for a refund as per the terms and conditions of purchase, are payable within 30 days from the date of authorisation.
Clients are required to contact the Returns Officer with a written request prior to the expiry of the guarantee period. Upon confirmed qualification, a Return Merchandise Authorisation number will be issued prior to the return of goods. The Return Merchandise Authorisation number is valid for 30 days. Clients wishing to return goods after this time will need to contact the Returns Officer and re-apply. The organisation will not accept delivery for any returned material that does not note the Return Merchandise Authorisation number clearly on outside packaging.
Trading by Design recommends all clients return goods via a registered or secured method of post. Although it is left to the discretion of the client, the organisation accepts no responsibility for goods lost in transit.
Returned materials must be received in an intact and re-saleable condition. Quality Assurance on returned materials will be conducted by the organisation within 3 working days of receipt of goods.
Applications for refunds will be approved only when goods comply with the organisation?s Quality Assurance.
Refund payments for approved returned products will be made via the method of original purchase, with the exception of direct debit payments, which will be refunded by cheque. Please note in credit card refunds, that payments may take 3-5 working days from date of terminal approval to show on the cardholders account. This detail can be confirmed further by the cardholder with their institution. Any enquiries associated with the Terms and Conditions of refunds and returns must be directed to the Returns Officer in writing to:
